Lessons
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Lesson 1
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Understanding team fundamentals
Team fundamentals
Organizing a team
Identifying the importance of a team member
Differentiating between types of teams
Identifying team categories
Identifying a team life cycle and its size
Team member roles
Identifying the responsibilities of a team member
Making a decision
Planning and monitoring team effectiveness
Identifying the stages of team building
Team goals
Identifying an effective team goal
Identifying the effect of hidden agendas
Giving and receiving feedback
Giving positive reinforcement
Understanding team inefficiency
Working together
Identifying the effects of personality
Understanding communication breakdowns
Identifying a need for conflict
Resolving conflict in a team
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Lesson 2
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Communicating in teams
Team communication
Using open communication
Communicating in a team
Elements of communication
Understanding verbal communication
Using powerful language
Supportive, effective communication
Communicating supportively
Communicating effectively
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Lesson 3
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Nonverbal communication and active listening
Nonverbal communication
Understanding nonverbal cues
Identifying types of nonverbal cues
Meshing verbal communication and nonverbal cues
Using positive nonverbal cues
Active listening
Identifying benefits of active listening
Identifying listening pitfalls
Becoming an active listener
Response to input
Identifying guidelines for response to input
Responding to input
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Lesson 4
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Conflict
Identifying conflict
Identifying conflict in a team
Identifying the causes of and need for conflict
Nature of conflict
Identifying sources and types of conflict
Identifying the effects of conflict
Power
Identifying types of powers
Identifying effects of power
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Lesson 5
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Resolving and handling conflict
Resolving conflict
Identifying a conflict resolution method
Resolving a conflict between the team and yourself
Handling conflict
Understanding conflict-handling principles
Identifying guidelines for handling criticism
Conflict resolution styles
Monitoring your own reactions
Understanding conflict resolution styles
Choosing conflict resolution styles
Identifying damaging styles
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Lesson 6
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Making a decision
Collective decisions
Identifying thought patterns
Discussing collective decision-making
Team decisions
Understanding team decisions
Understanding groupthink
Preparing for team decision-making
Decision-making methods
Understanding decision-making methods
Understanding the consensus process
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Lesson 7
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Consensus
Consensus process
Identifying prerequisites to the consensus process
Understanding steps of the consensus process
Identifying ways to reach consensus
Identifying how to manage conflict
Consensus challenges
Identifying consensus challenges
Understanding detrimental attitudes
Identifying a detrimental behavior
Identifying pitfalls of the consensus process
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