Lessons
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Lesson 1
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Office protocol
Office etiquette
Understanding business etiquette
Maintaining a professional appearance
Cubicle and office etiquette
Practicing cubicle etiquette
Practicing office etiquette
Office relationships
Developing positive relationships with co-workers
Avoiding rumors and gossip
Developing relationships with superiors and staff
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Lesson 2
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Professional conduct
Appropriate use of the Internet
Accessing the Internet
Ethical dilemmas
Handling ethical dilemmas
Maintaining loyalty and confidentiality
Personal issues in the workplace
Handling personal issues in the workplace
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Lesson 3
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Communicating in the workplace
Introductions
Introducing people
Following etiquette while being introduced
Conversations
Making conversation
Etiquette in meetings
Understanding meeting protocol
Conducting yourself properly in meetings
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Lesson 4
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Etiquette in communication
Telephone courtesy
Applying telephone courtesy
Using voice mails and speakerphones
E-mail etiquette
Using subject lines and e-mail signatures
Composing the body of e-mail messages
Writing guidelines
Formatting a business letter
Writing memos and informal letters
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Lesson 5
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Business functions
Attending business functions
Identifying types of business functions
Following etiquette at business functions
Business dining
Identifying table settings at formal dinners
Following etiquette for business dining
Handling utensils and napkins
Applying basic rules of dining etiquette
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Lesson 6
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Traveling for business
The courteous traveler
Being a courteous traveler
Being courteous on an airplane, on a train, or in a car
Following the rules of etiquette at hotels
International travel
Understanding cultural orientation
Showing respect to your hosts
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