Lessons
|
Lesson 1
|
Fundamentals of coaching
Coaching overview
Comparing coaching and managing
Avoiding the coaching process
Identifying coaching characteristics
Discussing effective coaches
Coaching foundation and strategy
Establishing a coaching strategy
|
Lesson 2
|
Coaching diverse employees
Personality styles
Understanding personality styles
Evaluating personality styles
Motivating personality styles
Trust relationships
Building trust relationships
Identifying factors for distrust
Overcoming distrust
|
Lesson 3
|
The coaching process
The coach-employee relationship
Building a healthy relationship
Maintaining a relationship
Objectives, expectations, and goals
Determining coaching objectives
Comparing expectations and goals
Setting suitable goals
Focusing on goals
Performance evaluation
Evaluating and monitoring performance
Providing positive and constructive feedback
Offering an effective reward
|
Lesson 4
|
Communication
Verbal communication
Communicating clearly
Avoiding distorted messages
Nonverbal communication
Identifying nonverbal communication
Interpreting nonverbal gestures
Effective questioning
Asking appropriate questions
|
Lesson 5
|
Interpersonal meetings
Face-to-face communication
Communicating face-to-face
Conducting a face-to-face meeting
Productive confrontations
Confronting an employee
|
