Kansas City
9611-E Metcalf Ave·Overland Park, KS 66212
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Advanced Communication Skills


Days of Training (Classroom Learning)


1

 

Overview


In this course, students will be shown how to apply advanced verbal and written communication techniques in the workplace.

 

Pre-requisite(s)


There are no prerequisites listed for this course.

 

Lessons



Lesson 1



Write to be Understood

Determine When to Write
Plan Your Message
Perfect Your Style and Mechanics
Writing in the Workplace


Lesson 2



Speak to be Heard

Prepare Your Message
Deliver Your Message


Lesson 3



Plan for High Impact

The Importance of Planning
Outline Your Presentation
Develop Your Script
Add Visual Aids


Lesson 4



Captivate Your Audience

Make Final Preparations
Basics of Delivery
The Question-and-Answer Session
Assess the Presentation